1. Scope and our role
This Privacy Policy applies to Always Near websites, account services, Bee connection, alerts, summaries, and support. Famplified LLC operates Always Near. The wearer or controller of the connected Bee account is the Always Near account owner and directs any sharing with trusted contacts.
Always Near is a consumer service and is not offered by a health plan or health care provider. Information in Always Near may not be protected by HIPAA. Other privacy, consumer-protection, health-breach, communications, and state laws may apply.
2. Information we collect
Account and verification information
Name, email address, phone number, authentication identifiers, verification status, language, time zone, and account security events.
Care profile and preferences
Broad age range, living arrangement, high-level baseline, reasons for using the service, categories of interest, delivery schedule, language, channels, consent version and time, and optional brief context you provide. We do not require an exact date of birth, diagnosis, or medical record.
Bee-derived conversation information
Filtered, audio-derived conversation text and source references needed for transient analysis; detected language; categories; confidence; timestamps; structured alerts and summaries; and a narrowly scoped redacted evidence excerpt for an alert when needed to explain it. Full conversation text is not intended for permanent storage.
Trusted-contact information
Names, relationships, email addresses, phone numbers, delivery languages, verification status, channel choices, and delivery history for people you invite.
Technical and support information
Device and browser type, IP-derived security information, timestamps, authentication and diagnostic events, approximate region, communications with us, and content-free identifiers used to prevent duplicate processing and investigate abuse. We do not intentionally place raw conversation text in logs or analytics.
3. Sources
We receive information from you, from trusted contacts who verify or manage their delivery choices, from the Bee connection you authorize, automatically from your use of the service, and from vendors that help provide identity, security, delivery, and support.
4. How we use information
- Connect and authenticate your account and Bee feed.
- Filter, analyze, translate, categorize, summarize, and organize potential signals.
- Deliver the alerts and summaries you direct to verified, opted-in contacts.
- Provide context, preferences, access, deletion, and support functions.
- Protect accounts, prevent duplicate processing, investigate abuse, debug without logging conversation bodies, and maintain service reliability.
- Comply with law, enforce our terms, and establish or defend legal claims.
- Improve product quality using de-identified, aggregated, operational, and feedback data. We do not use your conversation content to train a general-purpose AI model.
5. AI processing
Always Near uses automated systems and AI services to interpret audio-derived text. Inputs and outputs may contain personal or sensitive information. AI is imperfect and can make mistakes. We use structured prompts, data minimization, access controls, short retention, and product rules to reduce risk, but we cannot guarantee accurate or complete output.
Our current AI infrastructure includes Amazon Bedrock. We configure model request-body logging off and select provider settings intended to minimize retention. Providers process information under their contracts, security controls, and applicable settings. See our Data & AI Policy for the lifecycle.
6. When we disclose information
- At your direction: to trusted contacts and channels you select.
- Service providers: to vendors supporting cloud hosting, AI processing, identity, security, email, SMS, voice, and support, subject to contractual and access restrictions.
- Legal and safety reasons: when reasonably necessary to comply with law, protect rights and security, investigate fraud or abuse, or respond to valid legal process.
- Business transactions: in a financing, merger, acquisition, reorganization, bankruptcy, or transfer of assets, with appropriate confidentiality and notice where required.
- With consent: for another purpose clearly disclosed to you.
We do not sell personal information, conversation information, alerts, or summaries. We do not use them for cross-context behavioral or targeted advertising.
7. Retention
Encrypted queue copies of conversation text expire within 15 minutes under normal processing; failed dead-letter copies expire within one hour. Successful processing deletes the queue message. We do not intentionally retain full conversation text in application databases, logs, analytics, or permanent object storage. The minimum redacted evidence excerpt for an alert may remain in a separate encrypted store for up to seven days and then expires automatically.
Structured alerts, summaries, preferences, consent records, contact settings, security records, and content-free audit metadata are retained only while reasonably needed to provide the service, honor choices, secure the service, meet legal obligations, or resolve disputes. Retention depends on account status, product need, user choices, security and fraud-prevention needs, and applicable law. Deletion requests are subject to backups, fraud prevention, legal holds, and other lawful exceptions.
8. Security
We use safeguards designed for the sensitivity of the information, including encryption in transit and at rest, access controls, short-lived processing paths, least-privilege permissions, verification, and separation of transient content from durable records. No system is perfectly secure, and we cannot guarantee absolute security.
9. Your choices and rights
You can review or change care-profile details, categories, delivery settings, languages, trusted contacts, and channel choices; disconnect Bee; withdraw future sharing; and request access, correction, export, or deletion by contacting us. A trusted contact can stop a communication channel without the account owner’s permission. Depending on where you live, you may have additional rights to know, correct, delete, obtain, or limit use of personal information and to appeal a denied request. We will verify requests and will not discriminate for exercising a privacy right.
10. Children
Always Near owner accounts are for adults 18 and older. The service is not directed to children, and we do not knowingly allow a child to create an account. Contact us if you believe a child has provided information.
11. International use
Always Near is currently operated from the United States. If you use it elsewhere, information may be processed in the United States, where laws may differ. You remain responsible for local restrictions on recording, monitoring, and sharing conversations.
12. Breach notification
If a qualifying security incident affects protected information, we will investigate and provide notices required by applicable law, which may include consumer health breach notification requirements.
13. Changes and contact
We may update this Policy as the service changes. We will post the effective date and provide additional notice or consent for material changes when required. Contact Famplified LLC at info@email.famplified.com for questions or privacy requests.